Exasperated by someone who is always late? Here are some insights and tips.

A bad encounter with someone can leave you with lingering emotions that they may not share.

How do you put someone at ease? Small talk can help you through awkward situations. But there are topics to be wary of these days.

Is the supposed reason for the call the real point? When we talk, we're often asking for more than we express clearly.

We’d been at it for an hour when I, for the second time, handed the banker a document I’d received in the mail. She gave it a more...

The adjoining conference rooms opened into one weird L shape. Seating was available but not one of the thirty people took a chair; they...

Signing bonuses, work from home options, pay competition, and leaping to the next job with a higher salary—nice work if you can get it!...

Recently, I naively got into more than I’d bargained for. I didn’t know as much as I probably should’ve so I stumbled gamely forward...

The plane was still boarding when a man in an airlines uniform stopped to talk with the passenger ahead of me. “I know that guy,” he...

I f thou remem’brest not the slightest folly That ever love did make thee run into Thou hast not loved. William Shakespeare, As You Like...

I wondered if writing and publishing Work Jerks: How to Cope with Difficult Bosses and Colleagues could be considered a hero’s journey....

“I haven’t finished asking my question,” I snapped at my mother’s physician who had interrupted me at every turn. Because I’d spoken with...

I was inspired by a blog post written by my friend, Anne Kearney (article here). She discusses the small urban design experiments found...

“Who are you here to see?” asked the nurse who was monitoring the door to the nursing unit. The elderly woman standing in line ahead of...

The public servant was given probation and community service. In my estimation, it was a slap on the wrist for heinous crimes. Fifteen...

’I’m sorry you feel that way’ isn’t an apology!” she yelled at me. Well spotted because I had zero remorse. I believe the best reason for...

“You’re nothing but white noise to me.” The topic was jerks and this was the winning slam. I was speaking with a group of women who are...

Woo-hoo! The three-year journey to the publication of WorkJerks: How to Cope with Difficult Bosses and Colleagues completed on June 14th...

Some of you will remember the 1976 Heinz ketchup TV commercial set to the music of Carly Simon’s “Anticipation.” It captured our...

It was my mother’s 98th birthday and I had ordered a special cake. Paper butterflies were to fly out of the box when it was opened. Since...