Exasperated by someone who is always late? Here are some insights and tips.

A bad encounter with someone can leave you with lingering emotions that they may not share.

How do you put someone at ease? Small talk can help you through awkward situations. But there are topics to be wary of these days.

Is the supposed reason for the call the real point? When we talk, we're often asking for more than we express clearly.

We’d been at it for an hour when I, for the second time, handed the banker a document I’d received in the mail. She gave it a more...

The adjoining conference rooms opened into one weird L shape. Seating was available but not one of the thirty people took a chair; they...

Signing bonuses, work from home options, pay competition, and leaping to the next job with a higher salary—nice work if you can get it!...

It’s been three and a half years since the pandemic threw everything sideways. The many and varied consequences of the shut downs,...

I’ve been pondering the question of whether the person who proceeds gamely forward without deep knowledge or experience is an irritant or...

I wasn’t planning on buying a new car that day yet I thought I’d look while the trade-in value for my old car was high. I’d had a decent...

The plane was still boarding when a man in an airlines uniform stopped to talk with the passenger ahead of me. “I know that guy,” he...

I f thou remem’brest not the slightest folly That ever love did make thee run into Thou hast not loved. William Shakespeare, As You Like...

“I haven’t finished asking my question,” I snapped at my mother’s physician who had interrupted me at every turn. Because I’d spoken with...

I was inspired by a blog post written by my friend, Anne Kearney (article here). She discusses the small urban design experiments found...

“Who are you here to see?” asked the nurse who was monitoring the door to the nursing unit. The elderly woman standing in line ahead of...

“I value expediency above all else!” my client declared proudly. As a busy person with a lot on her plate professionally and personally,...

’I’m sorry you feel that way’ isn’t an apology!” she yelled at me. Well spotted because I had zero remorse. I believe the best reason for...

“You’re nothing but white noise to me.” The topic was jerks and this was the winning slam. I was speaking with a group of women who are...

Woo-hoo! The three-year journey to the publication of WorkJerks: How to Cope with Difficult Bosses and Colleagues completed on June 14th...

The tide was going out, but one feisty wave unexpectedly came running up much farther onto the sand. This necessitated a scramble to...